Frequently asked questions

To maintain freshness, store the pet food in a cool, dry place, away from direct sunlight. Ensure the bag is sealed tightly after each use.

We deliver across Auckland region. Contact us with your suburb and we'll confirm coverage and delivery day.

We offer both raw (uncooked) and kibble options, so you can pick what suits your dog and your routine. Raw products are minimally processed to preserve nutrients; kibble options are great for convenience and long shelf life.

We source our raw products from local New Zealand suppliers, supporting NZ farmers while giving you fresh, traceable ingredients.

See our full feeding guideline below — as a general rule, adult dogs eat around 2–3% of their body weight per day in raw food, split across 1–2 meals. Puppies and very active dogs may need more.

Yes — we recommend transitioning gradually over 7–10 days to avoid stomach upset. Start by mixing a small amount of raw food in with their current diet and gradually increase the ratio.

Raw feeding is safe when handled correctly — always follow the same food safety practices you would with raw meat for humans (clean prep surfaces, wash hands, refrigerate properly). If your dog has an existing health condition, check with your vet before changing their diet.

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See our full Returns & Refunds policy for details.